Hello. My name is Dr Haseena Lockhat and I’m a clinical psychologist. My name is Lin Henry, I’m an independent occupational therapist. I’m Donald Lorimer, and I’m a podiatrist. Every person that uses the services of a health and care professional, like us, can expect a certain level of service. Standards for the way we behave, and the skills we need are formally set out by our regulator, the Health and Care Professions Council, for everyone to see. These standards make sure that the people who use our services get the experience that they deserve. The guidelines on what you should expect are set out in a booklet, called, ‘What you should expect from your health and care professional’. First, your professional should respect your needs, wishes and confidentiality. They should communicate with you in a way that you can understand. Secondly, your professional should tell you if things go wrong in your care or treatment. They should do what they can to put things right. They should also keep the relationship professional. Thirdly, your professional should learn from their mistakes. You should be notified if there are any concerns about your health or safety. And your professional should only do what they know and understand. Most professionals on the HCPC Register practice safely and effectively. Very rarely, however, things do go wrong. If you are unhappy with the care that you’ve received, there are things that you can do. You can find a list in the guide. We aim to provide every patient and service user with the best care possible. Our standards are there to make sure of that. These are what you should expect from your health and care professional.