♪ Trini: WELCOME BACK TO “LIVING 808.” TECHNOLOGY IS CHANGING THE WAY HEALTHCARE IS DELIVERED AND HOW WE THINK ABOUT HEALTH IN GENERAL. NEW APPS LIKE ShareCare ARE ALSO EMPOWERING PEOPLE TO TAKE PERSONAL CONTROL OF THEIR HEALTH MANAGEMENT AND MAKE WELL INFORMED LIFESTYLE CHOICES. IN THIS NEXT INTERVIEW WE’RE TALKING MORE ABOUT THAT. TECHNOLOGY’S ROLE IN HEALTHCARE. WE WELCOME THE C.E.O. OF HMSA, MICHAEL GOLD, AND JEFF ARNOLD, WHO IS THE C.E.O. AND CO-FOUNDER OF ShareCare. HELLO. THANK YOU FOR JOINING US. GOOD MORNING. TECHNOLOGY’S ROLE, I HAVE TO GO BACK TO MONDAY. PROBABLY ONE OF THE MOST EXCITING DAYS OF MY LIFE, BUT I’M STILL ON A HIGH WITH THAT BIG EVENT ON MAUI WITH OPRAH. AND HMSA AND ShareCare, YOU MADE THAT HAPPEN, RIGHT? YOU PUT ON THIS EVENT, WHICH THOUSANDS OF PEOPLE ATTENDED. MIKE, WHAT IS YOUR REACTION TO THE EVENT AND ALL THE PEOPLE THAT CAME OUT? I WAS BLOWN AWAY BY IT. I’M NOT AN OPRAH WATCHER. AND SHE POINTED OUT MOST OF HER VIEWERS ARE WOMEN AND NOT MEN. MADE ME FEEL BETTER. BUT I WAS JUST OVERWHELMED BY THE RESPONSE THAT PEOPLE HAD TO HER. AND OVERWHELMED BY HER. I NEVER REALLY HEARD HER FOR AN EXTENDED PERIOD OF TIMED. SHE WAS FANTASTIC. EVERYBODY THERE, HUGE OPRAH FANS, BUT SHE’S SO INSPIRING AND SUCH A GREAT SPEAKER. I THINK EVERYBODY WALKED AWAY WITH THIS NEW, YOU KNOW, MOTIVE FOR LIVING THEIR BEST LIFE, WHICH WAS THE THEME OF THE DAY. BUT LET’S SWITCH GEARS A LITTLE BIT AND TALK ABOUT ShareCare. THERE ARE THOUSANDS AND THOUSANDS OF HEALTH RELATED APPS THAT PEOPLE CAN DOWNLOAD. TELL ME ABOUT THE ShareCare APP, AND HOW IT’S UNIQUE. WELL, I STARTED WEB M.D. BACK IN 1998. AND HAPPENED TO MEET DR. OZ AND OPRAH WINFREY AROUND 20 20 2010. IF YOU COULD START IT OVER, HOW WOULD YOU DO IT? DO IT ON PHONE AND IT SHOULD INSPIRE DIGITAL CAREGIVING. WHEN YOU LOOK IN THE APP STORES AND SEE 160,000 HEALTH APPS, COMPARE IT TO OTHER THINGS. I DON’T HAVE 12 12 APPS TO MANAGE MY MONEY. THE WHOLE GOAL WITH ShareCare WAS HOW DO WE USE THE POWER OF SmartPhone AND PUT YOUR HEALTH IN ONE PLACE. ALL YOUR WELLNESS. ALL THE WAY TO NAVIGATE THE HEALTHCARE SYSTEM AND TAKE ALL THE LIFESTYLE INFORMATION AND IT LANDS INTO YOUR TOTAL WELL-BEING. Trini: IT SOUNDS COMPLICATED BUT IT’S NOT. IT’S REALLY EASY TO MANEUVER, AND IT’S RIGHT THERE ON YOUR THEIR REAL AGE. WE’VE HAD 45 MILLION PEOPLE TAKE OUR REAL AGE TEST. AND IT TELLS YOU YOUR BODY AGE. IT STARTS TO USE THAT INFORMATION AND SERVICES TO HELP PEOPLE REDUCE THEIR BODY AGE. Trini: TERRIFIC. HMSA, THIS APP IS AVAILABLE NOT JUST TO HMSA MEMBERS. YOU’VE MADE THIS AVAILABLE TO EVERYONE. WHY WOULD HMSA DO THAT? WELL, HMSA FEELS A RESPONSIBILITY FOR THE HMSA — HMSA OF EVERYBODY IN HAWAI’I. WE’RE THERE FOR EVERYBODY. AND THAT’S OUR MISSION. TO IMPROVE THE HEALTH OF THE ENTIRE POPULATION OF THE STATE. MAKING IT AVAILABLE TO EVERYONE IS WHAT WE DO. THAT’S WHO WE ARE AND WHAT WE DO. IF YOU’RE AN HMSA MEMBER, WITH COMES WITH THE CLAIM THAT YOU FILE WITH US AND MAKES THE THE APP MORE VITAL TO YOUR HEALTH AND WELL-BEING. EVERYBODY GETS THE BASICS. WE’RE JUST HAPPY AND PROUD THAT WE CAN DO THAT. Trini: IT’S A WONDERFUL SERVICE. YOU MENTIONED THAT YOU CREATED SEVERAL COMPANIES INCLUDING WEB M.D. SO OBVIOUSLY IT HELPS PEOPLE UNDERSTAND THEIR HEALTH THREW TECHNOLOGY. BUT YOU ALSO STRESS THE IMPORTANCE OF CONNECTS WITH PEOPLE. TELL BUS THAT. THE FIRST BUSINESS I WAS INVOLVED WITH WAS A HEART MORN — MONITORING COMPANY. PEOPLE WOULD CALL INTO THE NURSES AND TELL THE NURSES WHAT WHATTHEY WERE DOING. I REALIZED EARLY ON NOT TO GET TO ENAMORED WITH THE TECHNOLOGY. TECHNOLOGY IS AMAZING AND WILL CONTINUE TO GET BETTER, BUT IT’S ALL ABOUT BUILDING RELATIONSHIPS. IF YOU BUILD A SOLID RELATIONSHIP, YOU GET COMPLIANCE. IF YOU GET COMPLIANCE, YOU GET RESULTS. IF YOU GET RESULTS PEOPLE GET SENSE. HMSA HAS BEEN INVESTING A LOT OF EFFORT INTO BUILDING HEALTHIER COMMITTEES. I’M VERY FAMILIAR WITH BLUE ZONES. HOW DOES A HEALTHY COMMUNITY BENEFIT AN INSURANCE COMPANY? BECAUSE THERE WOULD BE LESS CLAIMS FILED. WE DON’T THINK OF OURSELVES AS AN INSURANCE COMPANY. WE HOPE PEOPLE VIEW US AS A HMSA COMPANY. — HEALTH COMPANY. WHETHER THIS BENEFITS US IS SECONDARY TO THE IDEA THAT WE’RE A HEALTH COMPANY. WE’RE HERE FOR YOUR HEALTH. WE’RE HERE FOR INDIVIDUAL’S HEALTH AND WE’RE HERE FOR THE HEALTH OF HAWAI’I. AND THAT’S WHAT WE’RE ALL ABOUT. Trini: I LOVE IT. THANK YOU BOTH SO MUCH FOR BEING HERE TODAY AND SHARING THIS